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24 January 2020
Aurora Energy’s Customer Advisory Panel has provided its response to the local electricity network’s proposed future investment plans. The Panel’s independent report is their response to Aurora Energy’s consultation document released in November 2019.
The Customer Advisory Panel was established in June last year to advise and represent to Aurora Energy the perspectives and preferences, including the service measures, that are important to consumers. The Panel has met four times to date, with an all-day workshop in November where Aurora Energy explained its proposal.
The Panel’s primary focus has been to provide meaningful input into Aurora Energy’s proposal for a customised price-quality path application, including our future investment plans and pricing options. The Customer Advisory Panel has assisted Aurora Energy in hearing a wide range of consumer and community viewpoints on our proposal.
The Panel was designed to help overcome some of the challenges of consumer engagement on electricity networks’ investment plans. These include the complexity of the topic being discussed, low levels of understanding of the role of electricity networks in bringing energy to consumers and the wide-ranging impacts of Aurora Energy’s decisions on individual power bills and future network services.
Aurora Energy will use the Customer Advisory Panel’s feedback along with the responses from other customers and stakeholders to refine our draft proposal. A summary of all the feedback we received during consultation, and how we responded to the issues raised, will be included in our final application to the Commerce Commission in June this year and will be publicly available.
Consultation on Aurora Energy's future investment plans is open until 24 January 2020. After that, there will be further opportunity for feedback when the regulator, the Commerce Commission, holds its own consultation during the period July - December 2020.
The Customer Advisory Panel will meet again in April when Aurora Energy will report back to the Panel how consultation feedback shaped its final proposal.