Customer Advisory Panel

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Our independent Customer Advisory Panel draws on the knowledge and experience of community organisations to represent the diverse interests of the community and residential, industrial, commercial and rural electricity consumers.

The Customer Advisory Panel is an important part of our wider consumer consultation and engagement as we develop our future network investment plan for our customised price-quality path (CPP) application in June 2020.

The Panel brings together community organisations, consumer advocacy groups, local Councils and sector participants with Aurora Energy employees to share insights.

Customers are encouraged to contact Customer Advisory Panel members to provide feedback for discussion at their

Our independent Customer Advisory Panel draws on the knowledge and experience of community organisations to represent the diverse interests of the community and residential, industrial, commercial and rural electricity consumers.

The Customer Advisory Panel is an important part of our wider consumer consultation and engagement as we develop our future network investment plan for our customised price-quality path (CPP) application in June 2020.

The Panel brings together community organisations, consumer advocacy groups, local Councils and sector participants with Aurora Energy employees to share insights.

Customers are encouraged to contact Customer Advisory Panel members to provide feedback for discussion at their meetings with Aurora Energy or ask a question using the form below.

The Panel will advocate for you

The Customer Advisory Panel will provide a voice within Aurora Energy about the groups they represent. The Panel will have the opportunity to influence Aurora Energy’s decisions for their communities and organisations by:

  • Advising on and representing the perspectives and preferences that are important to consumers, including service measures
  • Providing meaningful input into Aurora Energy’s proposal for a customised price-quality path application, including its future investment plans and pricing options
  • Advising Aurora Energy on the possible impact of new technologies on electricity users
  • Providing feedback on communication and engagement strategies to enhance Aurora Energy’s communication with its community, consumer groups and electricity consumers
  • Providing input into Aurora Energy’s customer service process improvement ideas.
  • Customer Advisory Panel Independent Report

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    24 January, 2020
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    The Customer Advisory Panel has prepared an independent report with its response to our proposed future investment plans set out in our consultation document.

    The full independent report of the Customer Advisory Panel is available here.

    Customer Advisory Panel independent report cover page




  • Customer Advisory Panel Session 4, November 2019

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    15 January, 2020

    The fourth Customer Advisory Panel held in November 2019 discussed Aurora Energy's draft plan for future network investment, released for public consultation the week before.


  • Interview with Customer Advisory Panel member Anna Mickell

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    15 January, 2020

    Panel member Anna Mickell reflects on the third Customer Advisory Panel held in September 2019 that discussed future trends.

  • Customer Advisory Panel Session 3, September 2019

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    15 January, 2020

    The Customer Advisory Panel held its second session on 24 September 2019. The panel discussed future trends for the region, in technology and a transition to a low-carbon economy.

  • Customer Advisory Panel Session 2, August 2019

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    22 August, 2019

    The Customer Advisory Panel held its second session on 13 August 2019. The panel discussed service expectations with a focus on reliability, customer service initiatives and how pricing is set.

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