Consulting Now

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Consultation has concluded

Over the past few months we've had lots of conversations with the community, businesses and other key stakeholders. Now is your opportunity to have your say on our draft proposal and what's important to you. Take a look at our Your Network, Your Say Consultation Document. It contains a summary of information that will help you join this important conversation.

How to submit your feedback

You can provide your feedback in lots of different ways, either online, by phone, in person at our drop-in sessions or via the postage paid section at the end of the Your Network, Your

Over the past few months we've had lots of conversations with the community, businesses and other key stakeholders. Now is your opportunity to have your say on our draft proposal and what's important to you. Take a look at our Your Network, Your Say Consultation Document. It contains a summary of information that will help you join this important conversation.

How to submit your feedback

You can provide your feedback in lots of different ways, either online, by phone, in person at our drop-in sessions or via the postage paid section at the end of the Your Network, Your Say Consultation Document.

You can submit your feedback on this page by:

  • Commenting on the articles in our news feed
  • Participating in our quick poll
  • Contributing your thoughts and ideas to our ideas board
  • Completing the online feedback form (it steps you through a range of options).

Where to find the Consultation Document

You can download the Your Network, Your Say consultation document here. To request a printed copy, please phone 0800 22 00 05 or email us. Printed copies of the consultation document are also available from the following locations:

Dunedin
  • Aurora Energy, 10 Halsey Street, Dunedin
  • Dunedin City Council, Customer Service Centre, 50 The Octagon
  • Dunedin City Library, 230 Moray Place
  • South Dunedin Community Pop Up Library, 199 Hillside Road
  • Mosgiel Library, 7 Hartstonge Avenue
  • Port Chalmers Library, corner Beach and Grey Street
  • Blueskin Bay Library, 26 Harvey Street, Waitati
  • Waikouaiti Library, 192 Main Road, Waikouaiti

Alexandra
  • Central Otago District Council, 1 Dunorling Street
  • Alexandra Public Library, 43 Tarbert Street
Cromwell
  • Aurora Energy, 46 McNulty Road
Queenstown
  • Queenstown Lakes District Library, 10 Gorge Road




Consultation has concluded
  • Consultation now closed

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    27 Jan 2020

    Consultation has now closed on Aurora Energy’s draft proposal for future network investment in the years 2022-2024.

    Thank you to those who provided us with valuable feedback. Over the past few months we have had conversations with the community and received your submissions and comments on what we are planning.

    We’ll consider all your feedback as we refine our draft proposal.

    What’s next?

    Between now and April 2020, we will review our draft proposal based on your feedback and the feedback from the Commerce Commission’s independent verifier.

    We will finalise our proposal and apply for a customised price-quality path to the Commerce Commission in June 2020.

    A summary of all the feedback we received during consultation, and how we responded to the issues raised, will be included in our final application to the Commerce Commission and will be publicly available.

    There will be further opportunity for feedback when the Commerce Commission holds its own consultation during the period July - December 2020.

    Register here for future updates, or keep an eye on the Updates section of this website https://yoursay.auroraenergy.co.nz/news-and-updates.

  • Safety

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    19 Nov 2019
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    Electricity is dangerous and we need to make sure that our network equipment is safe for the public and people working on or near the network.

    A safe network means that you can feel confident that our services will be safe for you and your community.

    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around safety.

    Safety


    What drives our spend

    Address safety risks to staff and the general public

    The work we will do

    • We continue our accelerated pole programme to replace or reinforce 4.7k poles by 2024
    • 335km of overhead lines would be replaced.
    • 40% of protection systems would be replaced or upgraded

    What you get as a customer

    A safer network, with reduced risk of asset failures.

    Options for further investment

    No additional option, our proposed plan already prioritises safety.

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  • Reliability

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    19 Nov 2019

    Nobody likes a power cut. Improving the reliability of the network means you can expect fewer unexpected power cuts and the power gets back on quicker when there is a fault.

    When we do need to turn the power off to do planned work, you will be well informed in advance about the reason and length of these events.

    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around safety.

    What drives our spend

    Reduce the level of unexpected power cuts (faults).

    The work we will do

    Unplanned reliability is also addressed by our safety-driven investments in poles and overhead lines. Ageing switchgear and zone substation transformers would be replaced. We continue the spend on our vegetation management programme to keep trees clear of overhead lines.

    What you get as a customer

    Unplanned power cuts reduce over the three years.
    Planned power cuts for work stay at similar levels to the past two years as we carry out renewal work.


    Options for further investment

    Additional targeted investment to improve performance for poorly served customers. See our Your Network, Your Say Consultation Document Option A: Improved reliability for worst-served customers, page 38.

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  • Growth

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    19 Nov 2019
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    Our region is growing fast, especially in Central Otago and Queenstown Lakes. More homes, farms and businesses connecting to the network requires more capacity to get the power where it is needed, when it is needed.

    By planning and building for growth, we can cater for higher electricity demand and continue to service growing areas as they expand.

    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around growth.

    What drives our spend

    Ensure there is enough network capacity to connect new customers.

    The work we will do

    We will upgrade the capacity of the network through substation upgrades and by reinforcing overhead lines. We build infrastructure to connect new subdivisions to our network (developers pay for infrastructure inside the subdivision).

    What you get as a customer

    New customers can connect to the network as the population grows, with some relaxation of security of supply in the short term.

    Options for further investment

    No additional option, our proposed plan already meets expected future growth during the CPP period.

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  • Resilience

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    19 Nov 2019
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    Our Otago climate is changing with more frequent adverse weather events, and more extreme weather highs and lows. Like anywhere in New Zealand, there is potential for a major earthquake in our region.

    A more resilient network is better able to withstand a severe storm or major natural disaster.


    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around resilience.

    What our proposed plan delivers for customers

    The work we will do

    By 2022, we will have completed seismic strengthening of our zone substation buildings.
    Renewals and upgrades of substations will increase their resilience. We would begin work to add resilience to Dunedin’s high voltage network. Our business continuity measures would be strengthened.

    What you get as a customer

    An improvement in the levels of emergency preparedness and response in the event of a major natural disaster.

    Options for further investment

    Additional investment was considered, which we think can wait until after the three year CPP period. See our Your Network, Your Say Consultation Document Option A: Improved reliability for worst-served customers, page 47.

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  • Future technology

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    19 Nov 2019
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    The way people access and use our network is changing thanks to the advent of technologies such as electric vehicles, solar panels and battery storage.

    A network that adapts to a changing future allows you, the customer, to have greater choice to make and store your own energy and power your life with sustainable choices. You will also have the confidence to know that the Aurora Energy network is future proofed and can accommodate changing demands.

    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around future technology.


    What our proposed plan delivers for customers

    What drives our spend

    Make initial investments to support network transformation.

    The work we will do

    Develop modelling for how to manage technology uptake on the low voltage network, where consumers connect solar and electric vehicles. Upgrade network control systems to enable us to more easily integrate local generation, demand management and battery storage.

    What you get as a customer

    A network that is better able to support customers choices in technologies that connect to the grid. More cost effective and flexible solutions to meeting future growth.

    Options for further investment

    Additional investment in preparing the network for future technologies was considered, which we think can wait until after the three year CPP period. See our Your Say, Your Network Consultation Document Improved future technology readiness, page 47.

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  • Customer service

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    19 Nov 2019
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    As an electricity customer your main point of contact is with your chosen energy retailer. On occasion you will need to deal with us directly for information about power cuts, to request a new connection, get safety advice, arrange for tree trimming away from power lines or when we need to access your property for maintenance. When you do, it’s important you get the information and service you expect and need.

    Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around customer service.

    What drives our spend

    Respond to queries for new customer connections.

    The work we will do

    We connect customers seeking new connections or changes to their existing supply.

    What you get as a customer

    Current service levels for new connections are maintained.

    Options for further investment

    Additional targeted investment to further improve customer service, provided customers are willing to pay more. See our Your Say, Your Network Consultation Document Option B: Improved customer service, page 40.

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