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Nobody likes a power cut. Improving the reliability of the network means you can expect fewer unexpected power cuts and the power gets back on quicker when there is a fault.

When we do need to turn the power off to do planned work, you will be well informed in advance about the reason and length of these events.

Our Your Say, Your Network Consultation Document sets out what our proposed plan delivers for customers around safety.

What drives our spend

Reduce the level of unexpected power cuts (faults).

The work we will do

Unplanned reliability is also addressed by our safety-driven investments in poles and overhead lines. Ageing switchgear and zone substation transformers would be replaced. We continue the spend on our vegetation management programme to keep trees clear of overhead lines.

What you get as a customer

Unplanned power cuts reduce over the three years.
Planned power cuts for work stay at similar levels to the past two years as we carry out renewal work.

Options for further investment

Additional targeted investment to improve performance for poorly served customers. See our Your Network, Your Say Consultation Document Option A: Improved reliability for worst-served customers, page 38.

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