About Aurora Energy

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Aurora Energy is the electricity network supplying homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes.

Our job is to deliver power from the national grid through our network of poles and wires to 90,000 customers across our network.

We build, maintain and upgrade the poles, power lines, underground cables, substations and other equipment that deliver power.This map shows network supply boundaries. The bottom of the South Island is coloured grey and the area managed by Aurora Energy is coloured orange. The orange areas show Dunedin, Central Otago and Queenstown Lakes which make up the Aurora Energy Electricity Network .

Over the next ten years, Aurora Energy plans to invest more than $700 million in renewing, upgrading and maintaining the network to provide safe and reliable electricity supply.

The key services we provide the Otago community include:

  • Delivering electricity through poles and wires to your home or business
  • Providing an emergency response in the event of outages
  • Clearing trees away from network power lines for safety and reliability.

We're not the only ones responsible in connecting your home with electricity. Several companies work together to supply your electricity, from generation and transmission to sending you your power bill.

Process chart showing electricity supply chain. It starts with Generation (powerstations) then transmission (extra high voltage electricity moved across the national grid, followed by distribution (Aurora Energy substations that take electricity from the national grid and lower the voltage for local use and Aurora Energy distribution via power lines and underground cables) to retailers, and then to customers. The distribution items are coloured orange (representing Aurora Energy's part in the distribution chain). The other the other items are coloured grey.

Our prices are regulated

What we charge for our services is regulated by the Commerce Commission.

You pay the cost of providing these distribution services in the line charge component of your power bill, although this cost is not usually shown separately on your bill.

As a distribution company, Aurora Energy makes up approximately 24% of a typical household power bill (averaged across the network).

Make up of a typical household power bill. Energy and retial 62%, distribution 24%, transmission 13.5%.

Every five years, the Commerce Commission sets the total that can be charged and minimum service levels for each regulated electricity distribution business in New Zealand - known as the default price-quality path. The current five-year period ends 31 March 2020.

The Commerce Commission will set the default price-quality path for the next five year period 1 April 2020 – 31 March 2025 by November 2019.

Contact Aurora Energy

If you have a query or concern please contact us using the contact form on the Aurora Energy website
or call 0800 22 00 55.

To access our free complaints process, please email Aurora Energy using the enquiry form on our website: auroraenergy.co.nz/contact. If you ever have a complaint we can’t resolve, you can contact Utilities Disputes, a free and independent dispute resolution service on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz.

Aurora Energy is the electricity network supplying homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes.

Our job is to deliver power from the national grid through our network of poles and wires to 90,000 customers across our network.

We build, maintain and upgrade the poles, power lines, underground cables, substations and other equipment that deliver power.This map shows network supply boundaries. The bottom of the South Island is coloured grey and the area managed by Aurora Energy is coloured orange. The orange areas show Dunedin, Central Otago and Queenstown Lakes which make up the Aurora Energy Electricity Network .

Over the next ten years, Aurora Energy plans to invest more than $700 million in renewing, upgrading and maintaining the network to provide safe and reliable electricity supply.

The key services we provide the Otago community include:

  • Delivering electricity through poles and wires to your home or business
  • Providing an emergency response in the event of outages
  • Clearing trees away from network power lines for safety and reliability.

We're not the only ones responsible in connecting your home with electricity. Several companies work together to supply your electricity, from generation and transmission to sending you your power bill.

Process chart showing electricity supply chain. It starts with Generation (powerstations) then transmission (extra high voltage electricity moved across the national grid, followed by distribution (Aurora Energy substations that take electricity from the national grid and lower the voltage for local use and Aurora Energy distribution via power lines and underground cables) to retailers, and then to customers. The distribution items are coloured orange (representing Aurora Energy's part in the distribution chain). The other the other items are coloured grey.

Our prices are regulated

What we charge for our services is regulated by the Commerce Commission.

You pay the cost of providing these distribution services in the line charge component of your power bill, although this cost is not usually shown separately on your bill.

As a distribution company, Aurora Energy makes up approximately 24% of a typical household power bill (averaged across the network).

Make up of a typical household power bill. Energy and retial 62%, distribution 24%, transmission 13.5%.

Every five years, the Commerce Commission sets the total that can be charged and minimum service levels for each regulated electricity distribution business in New Zealand - known as the default price-quality path. The current five-year period ends 31 March 2020.

The Commerce Commission will set the default price-quality path for the next five year period 1 April 2020 – 31 March 2025 by November 2019.

Contact Aurora Energy

If you have a query or concern please contact us using the contact form on the Aurora Energy website
or call 0800 22 00 55.

To access our free complaints process, please email Aurora Energy using the enquiry form on our website: auroraenergy.co.nz/contact. If you ever have a complaint we can’t resolve, you can contact Utilities Disputes, a free and independent dispute resolution service on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz.